FAQ

General Information

Q1: How many designs do you have?
Please contact us for the specification list.
Q2: Can you provide free samples?
Yes, we can, all of our samples are free, but the freight cost is owned to you.
Q3: How can I get the free sample?
You can choose the samples directly from our stock, or we can do the sample according to your required color design.
Q4: Can you take custom orders?
Yes, we can. We provide a large number of choices, but in order to meet more needs, we also provide customized services. Please contact us for more details.
Q5: Are you a factory?
Yes, our factory is located in Xuancheng City, Anhui Province, near to Shanghai, Nanjing, Hangzhou, it covers 80000 square meters. We have 80 extrusion production lines. Now, we cooperate with wholesalers all over the world. Welcome to visit our factory.
Q6: Why is composite decking more expensive than traditional timber decking?
Composite wood decking costs more than traditional timber decking because of its higher cost of materials and manufacturing, also the cost of necessary chemical additives for stronger durability and longer usage.

Product Information

Q1: What is the component of your WPC products?
Our WPC products are made of 30% HDPE + 60% Wood Fibers + 10% Chemical Additives.
Q2:What are the differences between your products among peers?
We apply the latest technology, but our price is favorable.
Q3:How to assure the quality?
During the manufacturing process, our QC will check the size, color, surface, the quality, then they will get a piece of sample to do a mechanical property test. The quality will also be checked after treatment.
Q4:How long is the service lifetime of WPC products?
It is about 25-30 years under ideal situations.
Q5: What are the advantages of WPC products?
It is recyclable which is friendly to the environment. It performs well in waterproof, moisture-proof, moth-proof, and weather-resistance, etc.

Customized Service

Q1: What can be customized?
Generally, the length and color of products can be customized according to your requirements. If you have other specific requirements, the mold needs to be provided. You can order our free samples before you order for customization.
Q2: Are there any conditions for customization?
Yes, the following two conditions are required:
Material Area: 1000 total Square Meters;
Lead time: 6 weeks;

Purchase

Q1: Payment term
TT 30% deposit and 70% balance before shipment or against the B/L copy. L/C at sight. any other payment methods, please kindly remind in advance, it can be negotiated.

Delivery Information

Q1: What is your delivery time?
Usually 10-15 days after receiving a 30% deposit for one 20ft container (nearly 850 square meters goods), this time can be reduced to 7 days if the order is regular, so that we could arrange the product works in advance.

Installation

Q1: Is the wall/decking installation difficult?
Actually the installation is quite easy, both wall panel and decking, only require a simple tool like an electric drill, clips, and screws. You can finish the installation quickly, generally, 2 people are enough to complete about 50 square meters of wall panel/decking.

Maintenance

Q1: Do WPC products easy to fade?
Wood plastic composite material performs well in weather resistance and UV resistance, but prolonged exposure will inevitably affect its color. Among wood-plastic composite decking, co-extruded composite decking is the best in terms of fade resistance.
Q2: Do WPC products need painting? What color can you provide?
As the difference with the wood, WPC products themselves own color, they don’t need extra painting. Generally, we provide 8 main colors as cedar, charcoal, chocolate, coffee, gray, light gray, redwood, wood. And also, we can make special color per your request.
Q3: How should I maintain my decking/fencing/cladding?
Our composite products are low-maintenance, they do not need to be sealed, painted, or oiled regularly.
Q4: How should I clean my composite decking?
Compared to traditional wooden decking, composite decking requires little maintenance. Regular cleaning can keep longer tidiness and longer use. All you need for cleaning your decking area is a hard brush, soapy water, a bucket of warm water, airy space in warm and dry weather.